FAQ

Please find below some commonly asked questions. If you require any further information, please drop me an email at lisa@lisamclindenart.com

CLIENTS

Do you do commissions?
I’m currently taking a break from commissions and working on freelance pieces.

Where can I buy an original painting?
All my original paintings are currently listed on this website under the “shop” tab.

What medium do you use?
I use a variety of artist grade oil and acrylic paints and mediums including Golden, Winsor & Newton, Liquitex and Grumbacher.

What surfaces do you paint on?
I paint on a variety of surfaces including canvas, wood, and paper. Detailed information is included with each item that is posted in my shop.

Do you sign all your pieces?
Yes, all original pieces of work are signed with my initials on the front, typically the lower right hand corner. The title and date are placed on the back of the painting.

Do you ship internationally?
Sorry, due to the extremely high costs associated with shipping, I currently only ship within Canada and the US. For US purchases, any additional customs and/or duty charges are the responsibility of the buyer to pay upon receipt of the artwork.

How much does shipping cost?
Depending on the location, shipping costs vary. With each listing in my shop, the shipping costs are posted.

How do you ship your paintings?
Very Carefully! All paintings are packaged carefully and sent in sturdy cardboard shipping boxes with lots of packing materials. Works on paper are sent in layered cardboard and padded envelopes.

I have placed my order, when should I expect my artwork?
Once you place your order, it will be processed and shipped within 3-5 business days. I use Canada Post and UPS for shipping and all orders will be assigned a tracking number. I will closely follow shipped pieces and contact you should any delays occur.

What if my piece gets lost or damaged?
If your piece gets lost or damaged, please contact me as soon as possible. I simply ask that any damaged pieces be returned to me at the buyer’s expense. I will then offer a replacement piece or a full refund. Your happiness is very important to me.

What if I change my mind about the piece I ordered?
If you are unhappy with your piece or just change your mind, I offer a full refund up to 14 days after receipt. I simply ask that the customer pays return shipping.

CHARITABLE ORGANIZATIONS

Do you donate artwork to charities or fundraisers?
Yes, I do. I reserve a couple of pieces each year for charitable donation. Please email me do discuss your fundraising needs.

ARTISTS/RETAILERS

Do you do collaborative work with fellow artists and/or retailers?

Yes! Simply email me at lisa@lisamclindenart.com to discuss your idea/proposal.


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